Welcome to Bougie Store Online (https://bougiestoreonline.com/).
We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

Return Policy

We accept returns under the following conditions:

• The product must be unused and in original condition
• Product should be returned with original packaging
• Return request must be raised within 3 days of delivery

 Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products
• Beauty/skincare items (for hygiene reasons)
• Jewellery items (unless damaged or defective)
• Items purchased on sale or discount

 Damaged or Wrong Product

If you receive a damaged or incorrect product:

• Contact us within 24 hours of delivery
• Share clear photos or videos of the product
• We will verify and provide replacement or refund

 Refund Policy

• Refunds are processed only after product inspection
• Approved refunds will be credited within 5–7 business days
• Refund will be sent via original payment method

 Replacement Policy

We offer replacement only if:

• Product is damaged
• Wrong item is delivered
• Replacement will be processed after verification.
• Approved replacements will be delivered within 7-10 business days

 Return Shipping

• Customer may need to bear return shipping charges
• In case of damaged/wrong product, we will cover shipping

 How to Request a Return

To initiate a return:

📧 Email: help@bougiestoreonline.com
📱 WhatsApp: [Apna number add karo]

Include:

• Order ID
• Product details
• Reason for return
• Photo/video proof (if applicable)

 Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order
• Once shipped, cancellation is not possible

 Contact Us

If you have any questions:

📧 Email: help@bougiestoreonline.com
📱 WhatsApp: [+91 75107 07688]